Bliley shall allow cancellation/termination of orders upon written acceptance of same by Bliley. Buyer shall pay all material, labor, overhead and tooling incurred by Bliley at the time of cancellation and/or termination, as well as any non-cancelable commitments for material or service made by Bliley to third parties with respect to the order. Any Bliley part number identified as “NCNR” shall be non-cancelable and nonreturnable. Approved refunds will be issued upon approved return of unit(s) to Bliley.
Bliley warrants that products sold by it pursuant hereto are free from defects in material and workmanship for a period of one (1) year from date of shipment. THE FOREGOING WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER WRITTEN, ORAL OR IMPLIED. NO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLY.
Warranty Claims Process
Buyer shall obtain authorization from Bliley to return the subject product to Bliley (freight pre-paid) prior to initiating any warranty claim. All warranty claims shall be in writing, and must contain a full description of the defect and the product involved. Upon approval of a warranty claim, Bliley reserves the right at its sole discretion to resolve the warranty claim by: (a) repairing returned product; (b) replacing the returned product with additional product of Bliley; or (c) crediting the Buyer for the value of the product.
A Return Merchandise Authorization (RMA) number will be issued at the time of contact upon approval. A unit inspection for physical damage and performance will then be conducted by Bliley. If the unit(s) are (a) not physically damaged and/or (b) does not meet expected operating performance, Bliley will then reissue the new unit(s). Bliley determines this outcome within 7 business days of receiving the unit(s).